Grievance Redressal Committee Policy and Procedures

Introduction

Any discontent or dissatisfaction that a student faces or even imagines, when not addressed properly is considered as grievance. Grievance is supposed to be an upward communication. The administration can have the information about the creeping problems that a student/staff may face, in advance. In accordance with UGC Regulations 2012 (The Gazette of India, March 23–29, 2013), a Grievances Redressal Committee has been constituted in college. This committee will deal with all the grievances directly which are related to the common problems both academic and administrative nature.

Grievance Redressal Committee:

The Grievance Redressal Committee will address the following complaints of aggrieved students/staff:

1. Irregularity in the admission process adopted by the Institute.
2. Refusing admission in accordance with the published admission policy in prospectus of the Institute.
3. Withhold or refuse to return any document in the form of certificates of degree, diploma or any other award or other document deposited with it by a person for the purpose of seeking admission in such institution.
4. Demand of money in excess of which is specified and approved by the competent authority to be charged by such institution.
5. Violation of the policy for reservation in admission as may be applicable.
6. Complaints, of alleged discrimination of students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minority or Disabled categories.
7. On provision of student amenities as may have been promised or required to be provided by the institution.
8. Denial of quality education as promised at the time of admission or required to be provided.
9. Non transparent or unfair evaluation practices.
10. Harassment and victimization of students/staff, including sexual harassment